Effectively utilizing the resources a Contact Relationship Management (CRM) system can provide is something many companies struggle with.  What should we measure?  How should we measure it?  How much time should we expect to be used?  What information is stored and utilized?  The system is only as effective as you make it which is why companies struggle with these implementations and ongoing process management involving them.

Conrin has been helping its clients navigate these issues and CRM solutions since our inception in 2003, but our staff has experience prior to our existence. From the small business with basic needs to the big name CRM tools and Fortune 500 companies, we have experience helping CRM solutions be successful for our clients.  We have also worked with most available solutions in some capacity.  From a Goldmine or ACT! to a Microsoft CRM, Sage, Siebel CRM, or Salesforce.com, we can help you get the most from your CRM.  

Pick one?  Well, based on our experience, we believe that Salesforce.com is the best solution for most companies in need of a CRM solution.  There is always the exception based on a corporate environment's unique needs.  We make this recommendation because of Salesforce.com's ability to deliver the ideal combination of service and functionality including:

• Feature-rich products
• Ease of use
• Ability to be customized
• Rapid user adoption
• Excellent technicalsupport
• Regular, automatic product upgrades

Along with CRM implemention, Conrin offers many value-added services to increase the ROI that our clients receive from their solution. These services include:

• Pre-purchase discovery – This ensures the client’s expectations are in synch with the proposed solution.
• Contract negotiation – Conrin negotiates with Salesforce.com on behalf of its clients to obtain favorable terms.
• Detailed statement of work (SOW) preparation.  This provides a written roadmap documenting the entire implementation process.
• Customization and implementation process designed specifically for each client.
• Extensive training to ensure all users have an in-depth understanding of the system and how it will benefit them in their daily work.
• Business-to-Business Lead follow up and contact scrubbing

With experience implementing solutions for several industries and clients of all sizes, we can ensure you get the solution that best suits your requirements, wants, and maybe even help you better determine your needs. Based on that experience, we are also able to provide remote implementation when the clients needs allow for it.  This ability maximizes ROI faster because you save on travel and on-site implementation.  By utilizing web-conferencing, email, and conference calls Conrin has become quite adept at long-distance implementations that minimize or eliminate travel expenses.

To get your company, organization, or team on the right track, contact us today to find out how we can help you.